In many motivational speeches and self improvement articles. We see there emphasis on doing something we are passionate on. 

The saying goes that doing something you liked and you will not work another day. 

It is always these passion thingy that we need to first finds out. What are things that is our real passionate about. 

Situation : Being the de facto solution provider to this customer. Everything is tie back to My company. From procurement, to delivery, maintenance and running of the whole IT. There is this mega project to tech refresh switches in the customer site. Started 2 years back. at that time, many existing switches were still new and under warranty. Decision was made not to include them in the refresh. 2 years has since past, these “new” switches are now “old”.  And since customer did not planned purchase warranty for these switches, conveniently point to us to also tech refresh these equipment.

Response : Been in the environment long enough, I see what is coming. basically no way out, I got angry knowing that I’ll be on the loosing end, both from customer perspective and from internal management perspective.

Retrospection : Problem started 2 years back. Insufficient written documentation and signoff before we move forward to next phase. Every step is in a rush, we’re being too accommodative. For good or for bad, agreement should be documented and not just verbal. This is proper Project Management. Customer is always right and they are now haunting us.